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Terms and conditions

Booking Terms and Conditions for Aiglon Morzine Ltd

The terms and conditions of this document together with your booking form comprise the agreement between Aiglon Morzine Ltd (hereinafter the “Company”) and all those listed on the booking form, on whose behalf the Party leader has submitted. The contract is deemed to have been made as soon as the booking is confirmed by the Company.

1. Party Leader Responsibilities

1.1 The Party leader is responsible, on behalf of all other members of the Party, for all matters relating to the booking.
1.2. The Party refers to all persons booked to stay in the accommodation listed on the booking form and also includes any subsequent changes of names to the original booking.
1.3. If at any time, prior to the start of the holiday, there is a change of Party leader the Company must be notified, either by email or telephone, by the original Party leader and a new booking confirmation and terms and conditions form must be signed by the new Party leader and returned to the Company before arriving at the accommodation.

2. Booking Enquiry

2.1. In the case of a booking enquiry, the Company will confirm availability and price, which are valid and correct at that point in time. However, the Company will not hold that enquiry for any length of time, and cannot guarantee the availability or price at a later point in time.
2.2. If you change any of your flight details after having booked your accommodation, and the Company has made arrangements on your behalf, an administrative charge may be incurred which will be added to your balance.

3. Prices

3.1. Prices do not include flights or travel and transfer costs; Taxe de Sejour; travel, holiday and medical insurance; lift passes; childcare; equipment hire or lessons.
3.2. The Company guarantees the price of the accommodation as quoted at the time of booking and reserves the right to increase or decrease the price of unsold accommodation at any time.

4. Deposits and Payment

4.1. A deposit of 30% is required at the time of booking. The final balance of payment is due 8 weeks prior to departure. If final payment has not been received by this date, the booking will be treated as a cancellation and the deposit shall not be refunded. Should the booking be made within 8 weeks of the date of departure, the full amount is payable immediately. No contract shall exist between the Company and yourself until the booking has been confirmed.
4.2. Acceptable payment types are Bank Transfer and Credit Card. Payments are taken in Euro.
4.3. The Company will not be responsible for charges imposed on you, by your bank or credit card issuer. This also includes payment discrepancies caused by variations in exchange rates used by your bank / credit card issuer.
4.4. In the event of dishonoured payment the Party leader will be contacted to make immediate payment by other means. Failure to do this will mean automatic cancellation of the booking and cancellation charges shall apply.
4.5. In the event of late payment of your final balance, charges or loss of revenue incurred on our behalf will be added to your balance.

5. Cancelation

5.1. Due to circumstances beyond the Company’s control it may be necessary to make alterations to a confirmed booking or to cancel the booking completely. Whilst the Company will make every effort to ensure this does not happen, if it is unavoidable, the Company will contact the Party leader as soon as possible. In this instance the Company will endeavour to make alternative arrangements for accommodation (of the same value) if available, or offer a full refund of any monies paid. No other compensation will be offered.
5.2. This compensation does not include events amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war) or if the Party defaults in the payment of the final balance.
5.3. You, or any member of your Party, may cancel your booking at any time providing that the Party leader makes the cancellation in writing/email.
5.4. The Company takes no responsibility for non-delivery or non-receipt of such written cancellation.
5.5. YOUR DEPOSIT WILL BE RETAINED for administration costs and cancellation charges will be levied as follows:
5.6. Non receipt of the balance of the cost of the holiday will not be taken as notification of cancellation; clients will still be liable for cancellation charges as shown above if they subsequently cancel the holiday.

6. Limitation of Liability

6.1. The Company does not accept any liability wheresoever or howsoever arising, or pay compensation for:
6.1.1. Any event which the Company could not foresee or avoid, amounting to Force Majeure (Force Majeure meaning war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural or technical disasters, nuclear war)
6.1.2. Any cancellation, loss, delay or costs wheresoever or howsoever arising or connected with adverse weather or traffic conditions, avalanche, mud slips, slides and snow conditions and the effect any of these may have on travel arrangements, accommodation and activities.
6.1.3. Limitations imposed by resort authorities, ski-lifts, ski school or ski hire operators.
6.1.4. Travel arrangements made by the Party or on behalf of the Party.
6.1.5. Any temporary defect or stoppage in the supply of public services to the property, or in respect of any equipment, machinery or appliance in the property or garden.
6.1.6. Any personal injury or death wheresoever or howsoever arising caused to any visitor and/or any member of the Party for their duration of stay. This is not intended to exclude any statutory rights the party and/or visitor may have. This agreement and any proceedings there under are to be governed by English Jurisdiction.
6.2. A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract provided always this does not affect any right or remedy of a third party which exists or is available apart from this Act.
6.3. The Company’s liability to the Party will never exceed the amount paid by the Party for the booking.

7. Arrival / Departure Times

7.1. The apartments are available for access after 4 pm on the day of your arrival. If, however, you arrive earlier you are welcome to leave your luggage with us until your apartment is ready.
7.2. For departure, rooms must be vacated by 10 am. If you would like to ski on your last day, and consequently are planning to book a later return flight, the Company can store your luggage in the building free of charge and at your own risk. The Company cannot guarantee a room being available to shower or change in.

8. Responsibility and Behaviour

8.1. All guests should act and behave in such a manner as to not affect or disrupt the enjoyment of other guests, the local residents or have a negative effect on the reputation of the Company. Excessive noise inside or within the chalet grounds also comes under this clause.
8.2. Any persons not booked into the accommodation can only visit guests and may not stay overnight under any circumstances. If a client is in breach of the terms and conditions the Company reserve the right to refuse to further accommodate them and contractual obligations will be terminated immediately.
8.3. Any loss or damage wheresoever or howsoever caused or arising by the Party leader or members of the Party to the Company property, grounds and outbuildings must be paid in full – payable by the Party leader, on behalf of the Party, irrespective of which person was responsible. This is to be paid to the Company before the group’s departure from the accommodation.
8.4. On arrival, the Company will take a 500 EURO security deposit, payable by credit card or cash, against damages or extra items, such as patisserie service. At the end of stay, the balance will be released, upon final inspection of the apartment.
8.5. On arrival, the Company will provide the Party leader with an apartment inspection form, including a list of damages to the apartment that the Company is already aware of. It is the Party leader’s responsibility to check the apartment for any other visible damage and note such damage on the form prior to handing the form back to Company by the end of the day of arrival. Any damage to the apartment found after departure of the Party, but before arrival of the next Party in the same accommodation, and not advised to Company on the form, will be the responsibility of the Party leader and will be deducted from the security deposit. If insufficient funds are available, the Party leader irrevocably agrees to make payment of the balance to Company within 7 days of notification.

9. Smoking

9.1. For health and safety reasons smoking is strictly prohibited within the building and apartments. If people wish to smoke they must do so outside of these areas. If it is found that you have smoked within our building or apartments you will be liable to a cleaning charge of 500.00 EURO.

10. Children

10.1. It is the parent’s responsibility to ensure their children are supervised at all times. The Company will not be held responsible for any accidents occurring within the building.

11. Complaints

11.1. In the unlikely event of you having a complaint with any part of your holiday you should notify the Company staff immediately in order that the Company has a chance of rectifying any issue.
11.2. Any complaints made after departure will not be considered. Complaints cannot be accepted for snow conditions, childcare, weather, lessons and closures of ski-lifts.

12. Third Party Activities and Services

12.1. If you book services including, but not limited to, airport transfers, patisserie service, ski schools, equipment hire, creche or other resort related services through us, you understand that these services will be supplied by a third party supplier (“Third Party”). Therefore your contract for those services will be with that Third Party. The Third Party’s own terms and conditions will apply to that contract. We act as agent only for that Third Party and we have no liability in relation to these services or for the acts or omissions of the Third Party or any supplier(s) or other person(s) or party(ies) connected with them.
12.2. Our help with Third Party services does not constitute an approval and the Company takes no responsibility or liability for those services. Any grievance with the Third Party service should be taken up with the provider directly.

13. Lost and Stolen Property

13.1. Any client not properly securing the exits after leaving the building will be liable for any property stolen as a result of that negligence.
13.2. The Company will not be held responsible for any theft or loss of personal possessions from our premises. Whilst the Company will endeavour to ensure the security of guests’ personal possessions, we cannot guarantee it.
13.3. It is up to the group leader to ensure that each member of the party is responsible for the safety of all their own personal possessions, documents and equipment. No responsibility or liability is or will be accepted in respect of such items.

14. Passport and Visa

14.1. It is your responsibility to be in possession of a valid passport and/or any visa necessary. If you do not have a British or EC passport, please be sure to check visa requirements for the countries you will be visiting. Remember, most flights are to Geneva in Switzerland which is not an EC member.

15. Insurance

15.1. Everyone booking accommodation with the Company must be insured, in order to cover costs of damages to the apartments, howsoever they might be caused. If, on arrival in the building, you are found to have insufficient cover you will be obliged to purchase a suitable insurance policy. Please therefore check your travel insurance policy to ensure it covers damage to property.
15.2. It is up to the Party leader to ensure that each member of the Party has all their own necessary medical and travel insurance documents to cover themselves fully before embarking on the holiday and the Company will need evidence of this upon arriving at the accommodation.

16. Terms of Contract

16.1. All descriptions on this website are given in good faith and are believed to be correct. This is in relation to all aspects including, but not limited to, Third Party services pricing and information.
16.2. For the avoidance of doubt in the event of any conflict the provisions of the Terms and Conditions prevail.
16.3. The contract is made on the terms of these booking conditions and governed by English Law. Both parties shall submit to the exclusive jurisdiction of English Courts at all times.

For more information, call us today on icon for telephone +33 6 82 05 8112

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